Help Center

Registering as a platform user is very simple. You only need to click the "Sign Up / Sign In for Free" button in the upper right corner of the page and follow the prompts to fill in basic information (including username, password, email address, etc.). After completing email verification, you can successfully sign up. After successful sign-up, you can improve your personal profile for a better service experience.

If you have forgotten your account password, you can click the "Forgot password?" link on the login page, enter the email address you used during registration, and the system will send a password reset link to that email. You can set a new password via that link. If you encounter any issues, you can contact customer service for assistance.

After signing in, you can click on the user avatar in the upper right corner and select "My Account" to enter the account settings page. On this page, you can modify personal information, contact details, password, and other details. Please ensure that the information you provide is accurate and valid so that we can offer you better service.

You can contact our customer service team through the following methods:

1. Online customer service: Click the "We Are Here" floating button on the right side of the page
2. Email: info@silkroad-chem.com

Our platform currently supports five languages: Chinese, English, Russian, Arabic, and Farsi. After logging in, you can select your preferred language via the language switch button in the upper right corner. We are continuously working hard and plan to add support for more languages in the future.

Project Matching Process:
1. Post project requirements / supply capabilities – Share your project needs or what you can offer.
2. Intelligent matching & recommendations – The system automatically matches and suggests potential partners.
3. Initial communication – Get in touch to exchange basic information.
4. Confirm cooperation intent – Both parties agree in principle to move forward.
5. Detailed offline negotiation – Discuss specifics in person or in a formal meeting.

Completing your account profile offers the following benefits:
1. Enhances account credibility and authority.
2. Provides more precise service supply-demand matching and service provider recommendations.
3. Increases visibility and improves chances of being viewed and contacted.
4. Enjoys more professional services offered by the platform.
5. Improves transaction success rate and user experience.

Suppliers can publish their service capabilities through the following steps: After signing in the platform, click the "Demand and Supply" button, then enter the "Supply Square," click the "Showcsae Your Capability" button, and fill in the relevant information according to the page prompts. Key information that needs to be specified includes: service type, industry, country/region, response time, service advantages, contact information, etc. The more detailed and professional the information provided, the easier it is to attract the attention and trust of buyers.

After signing in, you can click on the avatar in the upper right corner of the website to enter the "My Account - Project History" page, where you can view the progress and status updates of all connected projects and communicate with platform customer service at any time regarding project connection matters.

After logging in, you can click the "Search" button, then click "All Service Types," scroll to the bottom of the page, and click the "Join Now" button to fill in your service provider's relevant information. The key details required include: service type, industry, country/region, company name, establishment date, company size, etc. The more detailed and professional the information you provide, the easier it is to attract the attention and trust of buyers.