What are the benefits of completing your account profile?
Completing your account profile offers the following benefits:
1. Enhances account credibility and authority.
2. Provides more precise service supply-demand matching and service provider recommendations.
3. Increases visibility and improves chances of being viewed and contacted.
4. Enjoys more professional services offered by the platform.
5. Improves transaction success rate and user experience.
Which languages does the platform support?
Our platform currently supports five languages: Chinese, English, Russian, Arabic, and Farsi. After logging in, you can select your preferred language via the language switch button in the upper right corner. We are continuously working hard and plan to add support for more languages in the future.
How can I contact customer service?
You can contact our customer service team through the following methods:
1. Online customer service: Click the "We Are Here" floating button on the right side of the page
2. Email: info@silkroad-chem.com
How to modify account information?
After signing in, you can click on the user avatar in the upper right corner and select "My Account" to enter the account settings page. On this page, you can modify personal information, contact details, password, and other details. Please ensure that the information you provide is accurate and valid so that we can offer you better service.
What should I do if I forget my account password?
If you have forgotten your account password, you can click the "Forgot password?" link on the login page, enter the email address you used during registration, and the system will send a password reset link to that email. You can set a new password via that link. If you encounter any issues, you can contact customer service for assistance.
How to become a platform user?
Registering as a platform user is very simple. You only need to click the "Sign Up / Sign In for Free" button in the upper right corner of the page and follow the prompts to fill in basic information (including username, password, email address, etc.). After completing email verification, you can successfully sign up. After successful sign-up, you can improve your personal profile for a better service experience.
Need more help? Click the chatbot, Silky, on the right side.
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